Improvement plan case | Human Resource Management homework help

 

For your written assignment, you will analyze a business communication case. Apply all the communication concepts you have just learned to this breakthrough improvement plan case. Read and research any pertinent solutions that are applicable to this case.

Breakthrough Improvement Plan Case

At a local processing plant, supervisors and employees were facing low quality of mail sortation resulting in mis-sorted, mis-delivered, and mis-sequenced mail. Delivery was being delayed and mail returns were unacceptably high. Machine performance was substandard and overtime usage was high. Employee performance was not being addressed for fear of union shop intervention. Customer complaints continue to rise. The current performance of 93% was below the breakthrough goal of 98%. The plant manager summoned the leadership team to discuss possible solutions to this ongoing problem.  

Out of the meeting, the leadership team agreed to an improvement plan to raise the delivery point sequence quality to 98%. A quarterly contest was immediately started with the floor manager receiving the implementation instructions during the program kick-off. None of the floor management staff was included in the planning. Employees were unaware of the program details. Maintenance was not informed. After the first quarter, the quality remained at 93%, and in some weeks even had declined. Customer complaints persisted and employee motivation was evidently lacking.  

  1. Describe the communication issues in the case.
  2. What communication channels were bypassed?
  3. How would you implement such an improvement plan?
  4. Provide suggestions for effective program implementation.

Submit a 2-3 page paper (no more than 3-pages), exclusive of the cover and reference pages. The paper should be double-spaced in Times New Roman font, 12-point font, and 1” margins. Include citations and a list of references in APA format. Edit for spelling and grammar errors. The paper should cite at least two sources in APA format.  One source can be your textbook.

Be sure to use APA formatting in your paper.  

Calculate your order
Pages (275 words)
Standard price: $0.00
Client Reviews
4.9
Sitejabber
4.6
Trustpilot
4.8
Our Guarantees
100% Confidentiality
Information about customers is confidential and never disclosed to third parties.
Original Writing
We complete all papers from scratch. You can get a plagiarism report.
Timely Delivery
No missed deadlines – 97% of assignments are completed in time.
Money Back
If you're confident that a writer didn't follow your order details, ask for a refund.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:
$0.00
Power up Your Academic Success with the
Team of Professionals. We’ve Got Your Back.
Power up Your Study Success with Experts We’ve Got Your Back.