Support assignment | Information Systems homework help

The purpose of this assignment is to see if you understand the WalkMe Product and how you

approach support efforts.


1. We recommend that you familiarize yourself with the product before completing this assignment.

To do so, please sign up for an account by navigating to and clicking ‘Get Started’.

You may then download the product from

2. Feel free to use any of the resources available in our Help Center (

The following question was received from a customer through a support thread. Please answer it in

order to fully address the customer’s needs and treat it as an official WalkMe Support reply.

You may also use all the aids you need in order to convey your answer: screenshots, videos, links to our

support articles, or anything else. However, note that you are expected to provide an elaborate written


Hi WalkMe Support,

My Smart Walk-Thru is meant to teach users how to add an item to their

cart. Problem is, there are two different scenarios for this: One is for users

who are logged in already, the other is for users who are not. How do I

overcome this challenge?




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